Returns and Exchanges Are Easy! We want to make sure you are completely satisfied with your purchase. Most items can be returned or exchanged in original condition. If you have any questions regarding our return policy, or would like to request a return or exchange, please call 1-800-455-1568 within 30 days of receipt of your order.To return or exchange an item, follow these simple steps:
- Call our experts for assistance: 1-800-455-1568
- You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days
- The item(s) must be returned in their original condition including the original packaging and all accessories.Write the RMA number only on the shipping label, NOT on the box.
- The packaging must not have any markings.
- Returns missing accessories will be rejected.
- Open Box Air Filters*
- Open Box Water Filters*
- Open Box Essential Oils*
*If you have ordered the wrong part because of us or because we have shipped the wrong item, your order is fully returnable. However, you can exchange your product for another filter/essential oil at the cost you paid (but we cannot offer any refund of any difference). Your open box item cannot be re-use or re-sold.